Exchange /Returns Policy
We believe in providing quality merchandise at fair price to our customers. However, due to some reasons if you find the product not fitting or if the product is faulty you can return those items subject to the following conditions. These conditions are outlined keeping in mind the intimate nature and hygienic standards of the products which we deal with.
- If you wish to return the goods you had purchased from us, you have to inform us within 14 days of receipt. You then have to return those items which should reach us within 14 days of informing us, if you are situated within India and in other cases, it should reach us within 28 days of informing us.
- Item must be returned unwashed and in brand new condition and should be free of odours, including perfume, body odour, cigarette smoke, deodorant, stains and pet hair. All original packaging material and tags must be included and should be intact.
- Panties must be tried on over your own underwear and returns won’t be accepted if this hasn’t been done. When trying on items please avoid make up or lotions coming into contact with them. Before accepting the returns we will closely and carefully examine the crotch area of the panties and other items to ensure that they are in pristine condition.
- While returning the products, they should be properly packed to ensure that they are not damaged in shipment. For example, formed/hard cup bras should not be crammed into envelops or boxes too small that may crush the product. Please note that if the products are damaged during the return shipment, we will not be able to accept such returns.
- Gift cards are non-returnable, and can’t be exchanged for cash.
- The cost of any gift boxes won’t be refunded if the items are returned. Any replacement items you ask for also won’t be gift boxed, so if you chose a gift box with your original order you may want to keep this.
Shipping charges won’t be refunded unless the goods were faulty. However, if you’ve asked for replacements then you won’t be charged again for shipping when we send those.
Once you return your full order we’ll refund what you paid for the item(s) plus, if you paid for delivery, the standard delivery charge. We will only refund the cost of standard delivery even if you paid for express delivery.
For returns : Address
Intima Trading Pvt Ltd
Shop No.2. Hariom Arcade,
Next to Ashok Nagar,
Dadlani Balkum Road,
Thane – 400608
Email : email@example.com